Returns & Exchanges

Returns

Unfortunately, we do not take returns on any products. We can, however, exchange pieces under the conditions listed below.

If you are unhappy for whatever reason with the quality of the product upon receipt, please contact us immediately at info@tiffanymarx.co.za. In the event that an online credit is issued or a refund is offered, it will be to the value of the purchase price of the item.

Exchanges

We exchange pieces under the condition that the items are unworn and undamaged and are brought back within two weeks (14 days) of the purchase date along with proof of purchase. Exchanges exclude sale items, custom-made pieces, special orders, and personalised items.

Exchange courier fees will be for your own account. If you are local, you are welcome to exchange your item(s) in-store.

The exchange value will only include the jewellery pieces. Courier fees paid as well as the packaging will not be added to the exchange amount.